WHAT OUR CUSTOMERS SAY
Frequently Asked Questions
Do you ship within the Netherlands?
Yes! We ship nationwide across the Netherlands, including all major cities and regions.
How much does shipping cost?
Shipping costs are clearly shown at checkout. We also run free shipping promotions from time to time.
What is your return policy?
We offer a 14-day return policy in line with EU consumer law. If you’re not satisfied, you can return your order within 14 days of receiving it.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Will my information be shared with third parties?
No. Your information is used only to process your order and improve your shopping experience.
How long does delivery take?
Orders are typically delivered within 3–10 business days, depending on your location and demand.
Will I receive a tracking number?
Absolutely. Once your order is dispatched, you’ll receive a tracking link via email so you can follow your delivery.
How do I start a return?
Simply contact our support team with your order number, and we’ll guide you through the process.
Is my personal information secure?
Yes. We take your privacy seriously. All payments are encrypted and securely processed, and your personal data is protected in accordance with GDPR regulations.
How can I contact customer support?
You can reach us via email or our contact form. Our support team usually responds within 24 hours on business days.
Do you ship within the Netherlands?
Yes! We ship nationwide across the Netherlands, including all major cities and regions.
How long does delivery take?
Orders are typically delivered within 3–10 business days, depending on your location and demand.
How much does shipping cost?
Shipping costs are clearly shown at checkout. We also run free shipping promotions from time to time.
Will I receive a tracking number?
Absolutely. Once your order is dispatched, you’ll receive a tracking link via email so you can follow your delivery.
What is your return policy?
We offer a 14-day return policy in line with EU consumer law. If you’re not satisfied, you can return your order within 14 days of receiving it.
How do I start a return?
Simply contact our support team with your order number, and we’ll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Is my personal information secure?
Yes. We take your privacy seriously. All payments are encrypted and securely processed, and your personal data is protected in accordance with GDPR regulations.
Will my information be shared with third parties?
No. Your information is used only to process your order and improve your shopping experience.
How can I contact customer support?
You can reach us via email or our contact form. Our support team usually responds within 24 hours on business days.